**Last Updated: 22 January, 2024**

Privacy Policy for Authentic Learning Labs

AUTHENTIC LEARNING LABS INC. – Company Number: CORP_71353508, EIN 82-2059547 

This Privacy Policy is designed to help you understand how we, Authentic Learning Labs, collect, use, disclose, and safeguard your personal information when you use our e-learning software and services.

By accessing or using Authentic Learning Labs (the “Website”) or Simpatico (the “Service/Software”), you agree to the terms of this Privacy Policy.

1.0 Information We Collect

1.1 Personal Information

We may collect personal information that can identify you, such as your name, email address, phone number, and other similar information when you register for an account or use our Service.

1.2 Usage Data

We automatically collect information about how you interact with our Service, including your IP address, browser type, cookie id, operating system, device information, and pages visited. This data helps us analyze and improve the performance of our Service.

1.3 Course Data

When you engage with our courses, we may collect information about your progress, assessments, and interactions within the learning platform to enhance your educational experience.

2.0 How We Use Your Information

We use the information we collect for various purposes, including:

    • Providing and improving our Service
    • Personalizing your learning experience
    • Communicating with you about our courses and services
    • Responding to your inquiries and providing customer support
    • Analyzing usage trends and improving our content and features

3.0 How long will we store your Personal Data?

For the duration required to fulfill Authentic Learning Labs’ legitimate business objectives, your Personal Data will be retained. This encompasses the period necessary for the provision of services between you and Authentic Learning Labs, as well as to ensure the availability of the Site to you.

4.0 Information Sharing and Disclosure

We may share your information with third parties under the following circumstances:

    • With your consent
    • To comply with legal obligations
    • To protect and defend our rights and property
    • In connection with a merger, acquisition, or sale of assets
    • We do not share, sell, rent, or trade personal information collected through its websites or products with third parties.

5.0 Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

At Authentic Learning Labs, we are dedicated to safeguarding your personal data. We prioritize the confidentiality of your information and adhere to applicable data protection laws and this privacy policy. Employing industry-standard measures, including encrypted storage, firewalls, and password protection systems, we ensure the security of your personal information. Our employees are well-informed about our security policies, and access to your information is restricted to those who require it for their job responsibilities.

6.0 Your Choices and Rights

You have the right to access, correct, update, or delete your personal information. You can manage your account settings or contact us for assistance.

6.1 Recordings for quality improvement purposes.

In case of telephone calls or chat sessions, Authentic Learning Labs might record such calls (after informing you accordingly during that call and before the recording starts) or chat sessions in order to improve the quality of Authentic Learning Labs’ services.

7.0 Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website.

8.0 Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at team@authenticlearninglabs.io.